Have confidence in your Audio Visual systems with our WeCare Support Solutions

We offer flexible WeCare customer support packages to match your specific needs with the right level of dedicated AV support and service for your systems and technology

WeCare support packages

Essentials

  • Technical HelpDesk 1300 Number
  • Technical Helpdesk Support
  • Technical Remote System Access
  • Onsite Fault Attendance (Discounted)
  • Onsite Response Time (Next Available)
  • Event Support & Training
  • Access to Professional Event Services
  • Access to Authorised Repairers
  • Access to LSS Hire Stock

Premium

  • Technical HelpDesk 1300 Number
  • Technical Helpdesk Support
  • Technical Remote System Access
  • Onsite Fault Attendance (Discounted)
  • Onsite Response Time (Next Day)
  • Event Support & Training
  • Access to Professional Event Services
  • Access to Authorised Repairers
  • Access to LSS Hire Stock
  • Preventative Maintenance (Biannually)
  • System Reporting (Biannually)

PremiumPlus

  • Technical HelpDesk 1300 Number
  • Technical Helpdesk Support
  • Technical Remote System Access
  • Onsite Fault Attendance (Unlimited)
  • Onsite Response Time (Same Day)
  • Event Support & Training
  • Access to Professional Event Services
  • Access to Authorised Repairers
  • Access to LSS Hire Stock
  • Preventative Maintenance (Quarterly)
  • System Reporting (Quarterly)
  • General Consumables*
  • Emergency Response*

In-House

  • Technical HelpDesk 1300 Number
  • Technical Helpdesk Support
  • Technical Remote System Access
  • Onsite Fault Attendance (Unlimited)
  • Onsite Response Time (Immediate)
  • Event Support & Training
  • Access to Professional Event Services
  • Access to Authorised Repairers
  • Access to LSS Hire Stock
  • Preventative Maintenance (Unlimited)
  • System Reporting (Unlimited)
  • General Consumables*
  • Emergency Response*
  • In-House technician/s

At Light and Sound Solutions Integration, WeCare and are ready to help ensure you, your team and organisation have a solution of seamless technology and services